Tuesday, April 26, 2011

Sony admits personal info compromised in Playstation Network. Ooopsie...

Image: Sony
For the past week, the Sony Playstation Network has been down.  During this time, we didn't have any details given by Sony except that they took the network down themselves.  All we knew was that there was an external intrusion (tee hee) so they took down the network in order to stop it.  Since then speculation has been that information had to have been compromised.  

Today Sony confirmed that this indeed the case.  Here is what they have to say:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

  1. Temporarily turned off PlayStation Network and Qriocity services;
  2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
  3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.
We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.
To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. 

Call this a wacky thought, but shouldn't Sony have informed customers that their information was accessed?  I say this with the idea that Sony probably knew right away what information was being accessed.  If for any reason that they didn't know this, they should have warned costumers that this information may have been accessed.  Then people could have started to be vigilant.  But that didn't happen.

If anything, during this time Sony found subscribers getting more and more upset as the days passed with no information.  At the same time, XBOX Live members were wondering if this could happen to them.  They also took the chance to take some shots, as one of our fans said, "You get what you pay for."  (Because the PSN is free to use.)

To go with that, G4 reached out to Microsoft today and was told:

“It’s business as usual with our previously planned Xbox LIVE promotions and programming. Other than that we have no comment.”
Read more: http://www.g4tv.com/thefeed/blog/post/712157/microsoft-xbox-live-team-comments-on-sony-playstation-network-security-breach/#ixzz1KfoL1lJC

Some may have joked being the only ones complaining, but it goes deeper than that.  How secure is the information that we supply to companies?  Does using a free service come with a safety guarantee?  Should it?  Should paying for a premium service like XBOX Live's Gold Membership, or Netflix, mean the customers should be more confident in their information being secure?

What say you?

POPped securely...I think
Jungle Jesse

Source: G4, Sony

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