Saturday, February 5, 2011

Comic-Con sells out in one day


After two failed attempts to sell Comic-Con passes, Comic-Con International had Ticket Leap try and help them with their sales.  Hoping that this would not cause the site to crash as the previous two times, Comic-Con announced ticket sales would resume on Saturday, Feb. 5 at 9:00 AM PST.  Without fail, the site immediately was bogged down.

Fans immediately took to Twitter to express their outrage, or in fan speak, "HULK SMASH!!!!"  Here is some of what was being said via Twitter:

@amsammat After 4 hrs was able to buy one day jr passes but still no adult passes
@IrrationaliTV Still angry, disappointed and feel cheated

And as the dust began to settle later in the day, we see that for the first time in fooooreeverrrr... Comic-Con sold out in one day.  One day!!  We hate to say we told you so, but we did.  Since the first site crash we predicted that SDCC would sell out faster than it ever has before, and boy did it happen.

It seems that the first hardship of trying to buy tickets was that once people got on the Leap Frog site, it would show tickets available, then take them away from purchasers.  We read several tweets from people who had tickets for certain passes in the cart, but once they got to the purchase screen they were told those tickets were no longer available.  Why would Ticket Leap's system allow people to select tickets that are not available.  I understand something selling out, but your system should immediately make tickets unavailable once they have been selected elsewhere.   

Ticket Leap then took to Twitter as well to tell everyone that when people did not buy tickets, those tickets would become available 15 minutes after, so keep refreshing their browser.  Nice in concept, but some people found themselves spending a majority of their time today sitting at their computers hitting refresh.  For some it paid off after a few hours, and for others it was a wasted day.

That didn't end the problems either.  For many of those that were able to purchase tickets, they never received a confirmation email from Ticket Leap confirming their purchase.  They gave their credit card numbers but are in limbo wondering if all that time was wasted.  TL finally put the message out via Twitter that they would continue sending out confirmation emails on Monday.  (I'm sure people that shelled out hundreds of dollars for passes understand that they don't want to work on Super Bowl Sunday.)

@TaintedCrimson Tried getting tickets for 2 hours before finally succeeding. 2 hours later, still no confirmation email!
If you're one of the many that didn't get passes, you're not totally out of luck.  As we approach SDCC, some people realize that they can't make it.  (They get grounded by their parents, or realize that the hot chick who said they would go with them is now going with the dudes and dudettes from that cool web site.  Awwwwww yeeeeaah.)  That's when Comic-Con begins releasing those passes to the public for sale.  As soon as we know those dates, we'll be sure to let you know. 

Also, even if you didn't get passes from the official site, do NOT try buying them from someone else.  Ebay, Craigslist, whatever.  More than likely their counterfeit and you'll be turned away, or kicked out if you caught.  And to get kicked out of somewhere when you're dressed as an elf or Stormtrooper...well, that explains why the hot girl didn't go with you.

What say you?  Is this a sign that it's time for Comic-Con to head to a larger venue (please pick Vegas)?  Let us know what you think, and listen to the next POPcast as we discuss all that went down.  We'll also begin dropping some news as to something very special we're already working on for SDCC.

POPped hitting refresh
Jungle Jesse

3 comments:

  1. What a mess! It took about 4.5 hours for me to buy my passes and I had to settle for single day passes. They really need to take a look at the ticketing issues and maybe just go with ticketmaster.

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  2. I'll say. My fiancé spent something on the order of six hours trying to get tickets for us - we were planning to go for our honeymoon. He stopped at one point when it said it was sold out, only to find out later that there had actually been tickets available for two hours after the point where he'd read there were none. To add insult to injury, he posted on Comic Con's facebook page, expressing his disappointment, because we had been hoping to go for our honeymoon. His comment was deleted immediately after posting.

    How low is that?

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  3. B. - At least you were able to get passes. Get in line veeeeery early on Day 1 (or camp out) to pick up your passes. The line will be huge. The rest of the days are much easier.

    Anonymous - Six hours?! And then to have your comment deleted as well? Wow. I'm incredibly sorry that it happened to you. Hopefully you're able to score some tix when they put up the returned ones.

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